Data Protection and Privacy Statement

  1. Introduction
    1. Wetstones Bathrooms and Tiles Ltd is a limited company comprising of 1 employee, James Mayling and one other Director, Clare Mayling. We offer services to clients across the UK, including design, supply and installation of bathrooms and tiling projects.

      That might mean that we hold personal information for direct clients, suppliers and sub-contractors. This document explains how we use any personal information we might collect.

  2. What information we hold
    1. Information that relates directly to you, such as:
      1. Personal contact details
      2. Demographic information
      3. Social media usernames
      4. Digital correspondence with us
    2. Information relating to your business
  3. How we might use your personal information
    1. Delivery of our contract with you.
    2. Invoicing.
    3. Informing you of our products, services or promotions.
    4. Keeping you updated about services that you have subscribed to.
    5. Providing you with relevant information that may be of use to you or your business.
    6. Recommending your business to contacts of ours.
    7. With your permission, ask contacts in our network to connect with you.
    8. Ways we may contact you include; email, post, telephone, SMS text message, Skype or social media.
    9. Use of project images, taken by Wetstones, a subcontractor, or client, may be used to promote the business on our website or social media. These will only be used upon individual consent being given.
  4. How we gather your personal information
    1. Provided by you directly to us
    2. Passed onto us by your contacts
    3. Publicly accessible information
    4. When you visit our website
  5. Your data protection rights
    1. Your rights are detailed in the GDPR regulations, a summary can be found on the Information Commissioners Office (ICO) website https://ico.org.uk/
    2. You have rights under the Data Protection Act 1998, these can also be found on the ICO website.
    3. To update your details or to exercise your other rights under these regulations, please provide your request in writing to the registered company address or email info@wetstones.co.uk. We may require you to provide proof of identification.
  6. Cookies
    1. A cookie is a small piece of information that is placed on your computer when you visit certain websites.
    2. We use third party analytics cookies, which are placed by or on behalf of companies such as Google;
      1. They are used for statistical analysis by us to look at the number of and types of visitors to our websites
      2. We have no access to personal information from these third-party cookies
      3. The third-party organisations that place cookies have their own strict privacy policies
    3. You can turn off cookies within your web browser:
      1. To do this look at the ‘help’ menu on your browser
      2. Switching off cookies will not restrict your use of our websites
  7. Protecting your personal information
    1. Our primary store of your personal information is through our email manager 123reg.com and stored securely on their servers which are password protected.
    2. Your personal information may also be stored in the wider internet under secure cloud-based storage services, such as MailChimp, Dropbox, Google Drive and Xero.
    3. No information transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information. Any information that you sent is at your own risk. However, once we have received your personal information it is stored securely.
    4. Any paper copies of your personal information are stored within our premises and are kept with us or stored securely.
    5. Laptops and mobile devices are password protected but not necessarily encrypted.
    6. Your personal information provided to our websites is stored securely on our web server.
    7. Where we store your information electronically:
      1. Our in-house data storage where your personal information may be stored is in the European Economic Area (EEA) or the UK.
      2. The personal information that we collect from you may also be uploaded and stored outside the European Economic area (EEA) in order to carry out the activities listed in ‘use of your personal information’ section above. For example, we are unable to dictate the storage location used by Dropbox and Google Drive file storage services.
  8. Disclosing your personal information
    1. We do not pass your personal information to third parties for marketing purposes without your permission.
    2. We may disclose your personal information to fulfil a contract with a third-party client, but only where your consent has been provided.
    3. We sometimes share your personal information with subcontractors providing products and services on our behalf.
    4. We disclose details of your invoices with our accountant for reporting purposes
    5. We may disclose your personal information to buyers if we were to sell our business, if we are required to do so.
    6. We may disclose your personal information, in response to orders by the government or law enforcement authorities.
  9. How long we store your personal information
    1. If you are a client, we may retain your personal information for a period of 6 years to ensure we are able to comply with any contractual, legal, audit, investigation and regulatory requirements.
    2. If we have an ongoing relationship with you then we may retain your personal information for longer than 6 years.
    3. If you are not a client, we may keep your personal information for up to 2 years following our last contact with you.
  10. Changes to this statement
    1. If we change this statement, we will post an updated version on our website. Please check the website regularly for any changes.
    2. If you believe that we have not adhered to this statement, please notify us by email at info@wetstones.co.uk and we will address your concern promptly.
    3. This statement was last updated on 21st November 2018.

Wetstones Bathrooms and Tiles

Highfield Farm
Old North Road
Bassingbourn
Royston
SG8 5JT

01763 250819
info@wetstones.co.uk